RETURN AND REFUND POLICY

Return Policy

1. You consider return or exchange within 30 days of delivery. We do not accept any returns or exchanges after the deadline.
2. Items marked “Non-returnable” in the order details are not covered by warranty and cannot be returned.
3. Any address on the package is not an authorized return address, and we will not accept return packages that do not have an authorized return address from a customer service representative. Our returns warehouse is now located in North America.
4. For returned items that are in good condition, unwashed, free of stains, customer caused damage or stains, we will arrange for a refund or exchange up to 50% of the total amount.
5. Pawrable‘ is not responsible for lost, damaged or lost packages upon return. You can contact the shipping company to file a complaint.
6. Please check your return before sending it out. We are not responsible for returns of non-Pawrable‘ products.
7. In the event of a return for a refund, the original shipping and insurance charges will not be refunded.
8. Customer must pay return postage.

Return Procedure

1. Enter your order number in the dialog to get the return address.
2. Pack the item and send it back via your local carrier.
3. Keep the tracking number of the returned package and upload the tracking information through the return slip. Without this information, we will not be able to request a refund for returns.
4. We will process returns and exchanges within 7 working days after the package is delivered.

How do customers return goods?

Please contact us first and provide us with the following evidence:

  • Front and back photos of the package or box;
  • Partial delivery note (if applicable);
  • Photos or videos of defective items;
  • Photos or videos and a detailed description of the problem;
After you contact our support and receive a response, please follow these instructions carefully:
  • Pack all returned items with your purchase confirmation email and a printout of the return label.
  • Go to your local post office or other courier company and send the package to the address provided on the return label
Send to: address has been provided

Refund (if applicable)

  • Once your return has been received and reviewed, we will send you an email to let you know that we have received your returned item. We will also notify you to approve or deny your refund.
  • If you are approved, the refund will be exactly the amount you paid for the product. All refunds will be processed within 5-7 business days (excluding holidays or weekends).

Replace (if applicable)

We only replace defective or damaged items. If you need to exchange it for the same item, please email Order@ecratershop.com.
You should send the product to the address provided on the return label.

Delayed or missed refunds (if applicable)

If you haven’t received your refund, please check your bank account or PayPal account first
If there is still no refund, please calm down and contact us
thank you very much
For all customer service inquiries please submit a request to Contact Us